One platform, every part of the policy lifecycle
Rating, quoting, binding, billing, claims, and reporting — brought together in a single operating system, so nothing gets re-typed and nothing falls through the cracks.
Underwriting Centre
A unified view of every line you write
A guided, step-by-step underwriting wizard takes brokers and agents from submission to bound policy with pre-built industry forms, pre-configured rates, and automated calculations — so cover gets issued in minutes, not days.
- Step-by-step underwriting wizard with pre-built industry forms
- Automated rating engine with pre-configured rates and formulas
- Bulk risk-item upload straight from Excel
- Knowledge graph per policyholder for instant context
- Automated renewal reminders with retained-earnings estimates
- Full endorsement history and compliance audit trails
Claims Centre
Transparency from first notice to final settlement
Claims are tightly integrated with underwriting and accounts, giving adjusters a single view of the policy, the customer, and the money — from registration and adjudication through repudiation and payment.
- Guided claim registration, adjudication, and repudiation workflows
- Automatic duplicate-claim detection
- Configurable claim stages with rule-based automation
- Drag-and-drop document and evidence uploads
- Task assignment and follow-up tracking per claim
- Excel and PDF exports for reporting and reinsurer review
Customer Centre
Never let a policyholder feel forgotten
A single, searchable record for every customer — KYC, dependants, industries, and history — feeding personalised, omnichannel engagement across your call centre, portal, and mobile app.
- 360° customer profiles with KYC, dependants, and health data
- Lead and prospect pipeline alongside active policyholders
- Segmentation by industry, group, and customer type
- Time and event-based automated email & SMS journeys
- Self-service customer portal for quotes, claims, and payments
- Real-time dashboards for retention and engagement insight
Billing & Accounts
Receive premiums on time, every time
Underwriting and accounting share one ledger, so premiums, claim payments, and bordereaux settlements post automatically — with a full chart of accounts, multi-currency support, and audit-ready journals.
- Unified customer ledger across policies, claims, and payments
- Configurable chart of accounts and double-entry journals
- Automated bordereaux, commission, and reinsurance settlement
- Multi-currency, multi-branch financial periods
- Debtors' age analysis and receivables aging reports
- Bank, mobile money, and switch-network payment integrations
Product Builder
Launch a new line of business in days, not quarters
A configuration-first design surface lets product teams define schemas, computed fields, rating rules, and policy wording without a single line of code — mirroring your real business logic inside the platform.
- No-code schema builder for products, sections, and insurables
- Domain-formula computed fields and rating rules
- Commission structures and rate configuration per product
- Reusable templates that cut time-to-market dramatically
- Policy wording and document template management
- Sandbox testing before a product goes live
Business Intelligence
Decide with insight, not guesswork
Underwriting summaries, income statements, trial balances, and bordereaux — refreshed automatically and sliceable by insurer, product, branch, or period — turn raw transactions into board-ready reporting.
- Underwriting performance by insurer, product, and period
- Income statement, trial balance, and ageing schedules
- Embedded Power BI bordereaux and debtors' reports
- Day-on-day and period-to-date KPI tracking
- Row-level security so every user sees only their data
- Exportable, filterable dashboards for every module
AI Copilot
An underwriting assistant that never sleeps
Built on Azure OpenAI and Document Intelligence, FluidTasks Copilot extracts data from submissions, scans ID documents, drafts policy documents, and answers underwriting questions in plain language.
- Conversational assistant for policies, claims, and premiums
- AI-assisted quoting from unstructured risk data
- ID and passport scanning with automatic KYC extraction
- Automated policy document generation and templating
- Document intelligence for incoming submissions and claims
- Real-time notifications via a secure SignalR channel
Productivity & Workflow
Automate the busywork, keep the judgment calls
A drag-and-drop workflow designer turns policy, claims, and case-management processes into durable, auditable orchestrations — with built-in email, SMS, push, and voice notifications at every step.
- Drag-and-drop workflow and approval builder
- Durable, resumable orchestrations for long-running processes
- Email template designer with reusable merge fields
- SMS, push, and voice notification channels
- Task and case management with SLA tracking
- Rule inference engine for next-best-action suggestions
Enterprise cloud, built for insurance-grade trust
FluidTasks runs on Microsoft Azure, following the Well-Architected Framework — layered, tenant-isolated, and monitored around the clock.
Experience layer
Web app, customer portal, and mobile app — three doors onto one secure platform, sharing the same business logic and data.
Identity & gateway
Microsoft Entra ID authentication behind a managed API gateway and web application firewall, checking every single request.
Business services
Policies, claims, payments, CRM, and reporting run as independently scalable services — modular by design.
Data & platform
Encrypted, tenant-isolated data on managed Azure infrastructure, with secrets held in a dedicated vault.
Your data, protected and recoverable
99.99%
Availability target
7 days
Point-in-time restore
Daily
Automated, per-tenant backups
≤5 days
Max downtime per year
- Every organisation's data is fenced off automatically, on every single request — no client can reach another's data.
- Encrypted at rest (FIPS 140-2) and in transit (TLS 1.2+), with reporting protected by row-level security.
- Built to the Microsoft Azure Well-Architected Framework across reliability, security, performance, and cost.
- Independent security assessments and monthly data extracts, so you're never locked in and never in the dark.
See the whole platform, not just a slide deck.
We'll walk your team through the exact modules you'd use, with your own products and workflows.